Your star rating is the first thing a prospective guest sees. A steady stream of recent, positive reviews on Google and Yelp directly drives foot traffic — and the absence of them hands business to competitors. NGAZE’s review management system automates every step: requesting reviews after each visit, monitoring new reviews across platforms, and surfacing responses for your approval.
Because NGAZE connects to your POS, review requests go out at exactly the right moment — after a guest has paid and left — not days later when the experience is a memory. No manual work. No chasing guests for reviews.
What NGAZE Does for Your Online Reputation
| Capability | What It Does |
|---|---|
| POS-Triggered Review Requests | Automatically sends SMS or email review requests after every visit, timed to the transaction |
| Multi-Platform Monitoring | Tracks your reviews on Google, Yelp, TripAdvisor, and Facebook in one dashboard |
| AI-Assisted Response Templates | Generates responses for common review types — approve and send in one click |
| Reputation Score Dashboard | Aggregates your ratings across all platforms with trend tracking and historical comparison |
| Negative Review Alerts | Instant alert when a 1- or 2-star review appears so you can respond within the hour |
| Review Velocity Tracking | Monitors the pace of incoming reviews — a key local SEO ranking signal |
| Competitor Benchmarking | Compares your rating and review volume against the top competitors in your market |
How It Works
- Connect your POS — review requests trigger automatically after each transaction with no manual intervention.
- Guests receive a personalised request — via SMS or email at the moment they are most likely to respond positively.
- New reviews land in your dashboard — with suggested responses ready for one-click approval and publish.
- Reputation scores tracked weekly — with instant alerts for anything that needs urgent attention.
Turn every cover into a 5-star review — automatically.
See how NGAZE’s review management works with a free personalised demo.
Get a Free Demo →Frequently Asked Questions
How does NGAZE send review requests without manual work?
NGAZE connects directly to your POS system. Every time a transaction closes, NGAZE checks whether that guest has an email address or mobile number in their guest profile and, if so, queues a review request. The message is sent automatically — typically 30–60 minutes after the visit — with no action required from your team.
Which review platforms does NGAZE monitor?
NGAZE monitors Google, Yelp, TripAdvisor, and Facebook. All reviews across these platforms appear in a single reputation dashboard with aggregate ratings, trend charts, and individual review details. Alerts are configurable by platform and star rating.
Can NGAZE help me respond to negative reviews?
Yes. When a negative review is detected, NGAZE sends an immediate alert and surfaces a suggested response based on the review content. You review and approve the response before it publishes — NGAZE never responds automatically without your sign-off.
Will automated review requests violate Google's policies?
NGAZE’s review request system complies with Google’s review policies. Requests are sent to all guests equally — NGAZE does not filter guests by likely sentiment before sending (which would be policy-violating ‘review gating’). Guests choose freely whether to leave a review and on which platform.
Further Reading
- Restaurant Review Management: How to Get More Reviews
- Local SEO for Restaurants: The Complete 2026 Guide
- Restaurant SEO Software: OmniSearch by NGAZE
- Restaurant Marketing Automation Software
More reviews. Better ratings. Zero manual effort.
NGAZE’s POS-connected review engine works around the clock so you don’t have to.
Start with a Free Demo →