NGAZE Features
Restaurant Review Management Software
Your star rating is the first thing a prospective guest sees. A steady stream of recent, positive reviews on Google and Yelp directly drives foot traffic — and the absence of them hands business to competitors. NGAZE’s review management system automates every step: requesting reviews after each visit, monitoring new reviews across platforms, and surfacing responses for your approval.
4+
Review platforms
<2hr
Alert on bad review
Because NGAZE connects to your POS, review requests go out at exactly the right moment — after a guest has paid and left — not days later when the experience is a memory. No manual work. No chasing guests for reviews.
What NGAZE Does for Your Online Reputation
| Capability | What It Does |
|---|---|
| POS-Triggered Review Requests | Automatically sends SMS or email review requests after every visit, timed to the transaction |
| Multi-Platform Monitoring | Tracks your reviews on Google, Yelp, TripAdvisor, and Facebook in one dashboard |
| AI-Assisted Response Templates | Generates responses for common review types — approve and send in one click |
| Reputation Score Dashboard | Aggregates your ratings across all platforms with trend tracking and historical comparison |
| Negative Review Alerts | Instant alert when a 1- or 2-star review appears so you can respond within the hour |
| Review Velocity Tracking | Monitors the pace of incoming reviews — a key local SEO ranking signal |
| Competitor Benchmarking | Compares your rating and review volume against the top competitors in your market |
How It Works
- Connect your POS — review requests trigger automatically after each transaction with no manual intervention.
- Guests receive a personalised request — via SMS or email at the moment they are most likely to respond positively.
- New reviews land in your dashboard — with suggested responses ready for one-click approval and publish.
- Reputation scores tracked weekly — with instant alerts for anything that needs urgent attention.
Turn every cover into a 5-star review — automatically.
See how NGAZE’s review management works with a free personalised demo.
Get a Free Demo →Frequently Asked Questions
How does NGAZE send review requests without manual work?
NGAZE connects directly to your POS system. Every time a transaction closes, NGAZE checks whether that guest has an email address or mobile number in their guest profile and, if so, queues a review request. The message is sent automatically — typically 30–60 minutes after the visit — with no action required from your team.
Which review platforms does NGAZE monitor?
NGAZE monitors Google, Yelp, TripAdvisor, and Facebook. All reviews across these platforms appear in a single reputation dashboard with aggregate ratings, trend charts, and individual review details. Alerts are configurable by platform and star rating.
Can NGAZE help me respond to negative reviews?
Yes. When a negative review is detected, NGAZE sends an immediate alert and surfaces a suggested response based on the review content. You review and approve the response before it publishes — NGAZE never responds automatically without your sign-off.
Will automated review requests violate Google's policies?
NGAZE’s review request system complies with Google’s review policies. Requests are sent to all guests equally — NGAZE does not filter guests by likely sentiment before sending (which would be policy-violating ‘review gating’). Guests choose freely whether to leave a review and on which platform.